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Swimming Lessons and Poor Customer Service

7 comments

Princess has been asking to have swimming lessons for about a year now but I’m the working mum who can never make it to the 2pm mid-week, once every term,  sign up sessions and always finds the lessons fully booked by the weekend or in one case on the same day at 6pm! Anyway, this time as luck would have it our local leisure centre had classes left so I quickly rushed to sign by budding swimmer up for a term of lessons.

The lady behind the reception nearly put me off signing up for the classes. Seriously. No smiling, hardly no eye contact, monosyllabic answers to my questions – just plain depressing and frustrating. There was no information about the times and lengths of sessions online, there were no leaflets available in the leisure centre and it was like I was causing her great discomfort to get the available times and dates from her so as to book Princess in. Luckily, we persevered and signed her up! I believe being able to swim is so important. I had swimming lessons when I was young and I want to give Princess the same opportunities I was lucky enough to have. Plus if The Games has taught us anything, it’s the importance of encouraging young people to become active and excited about sports.

The swimming lessons start in September and Princess is super excited, though the prospect of tackling the post swim hair is leaving me anything but filled with anticipation! Also,  although the attitude of the staff seemed to leave a lot to be desired, I’m sure the actual swimming instructors will be bubbly and encouraging! Not too sure what I need for the lessons other than her cozzy and I’m guessing some arm bands but I guess I’ll have to brave the reception desk before then to double check.

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  • http://www.accidentalmogul.blogspot.com Natalie Bea

    I had a similar experience when signing my girls up for swimming lessons. It was very disorganised but three months in and they love it.

    The leisure centre provided us with swimming hats and floats, so we didn’t need to bring anything. Like you there was no info beforehand so we have just learnt as we go along.

    With regards to hair, I rinse the girls hair with water before and after the lesson. Then I’ll shampoo and condition once we get home. Sometimes if they’re not co-operating I’ll wash it on Sunday morning before church or on Monday’s. Considering their lessons are on Saturdays that’s a few days, but their hair is OK and the rinsing with water straight after the lesson helps too.

    Good luck! : )

    • http://circusmums.com Circus Mum

      Hi Natalie,

      It’s good to know I don’t have to run around and buy all of those things!
      Our class is on a Saturday too so we’ll probs follow the same routine of rinsing in water before and after then washing on a Saturday afternoon/ Sunday morning!

  • Bexstar

    Fantastic! She is going to love it! As Natalie said, the pool provide swimming caps but due to my latex allergy I have had to buy a silicone cap. The teacher is great and really good with kids. Another teacher passed us once and commented on GG’s cap – because it is not the ‘class colour’ and told me that I should buy one in said colour. I smiled sweetly and replied, “okay” but, of course, I am not going to. The teacher gets in the pool and does everything with them and the pool provide any swimming aids required. So, sit back and watch your little Princess become a mermaid, or duck to water loool.

    • http://circusmums.com Circus Mum

      Hi Bex!
      Not the class colours?! Busy body lol it’s a swim cap!? Do they wear matching swim costumes??
      Princess keeps asking if I can come in the pool with her, was so happy when the receptionist told me we get to sit and watch!!

  • http://www.makeshiftmummy.com Kate

    Hey Tin,

    My mum wants to sign Youngling up for lessons but until she sells my grandads house she can’t afford it. So for now I am teaching Youngling and that means I get to swim too. There are a few drawbacks to this but the positives completely outweigh the negatives. We have such a great time I just wish it was cheaper and more easily accessible. Let us know how she gets on and I would have complained about the receptionist poor customer service. Especially when there are some of us out there who would love that job and make sure we made everyones experience a memorable one – for the right reasons.

    Take care, Kate
    aka Makeshift Mummy
    (www.facebook.com/makeshiftmummy)

  • Bexstar

    Yeah, the cap colours change for each stage they are at. I kind of get the theory behind it but perlease. They get them free from the pool so I am not prepared to buy a latex-free cap every time my girly moves up a stage. And watching from the side is great but get ready to sweat – it feels like a steam room in there!

    • http://circusmums.com Circus Mum

      ooh so we get a free sauna session thrown into the mix do we!? Like the sound of that, I may have to apply a face pack before we walk into the lessons!
      Yup I get the swim cap theory too but it would be annoying having to buy a new one each term I agree.

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